Refund policy

RETURNS

Returns may be made upon prior approval from our office. No returns are generally accepted on orders over 30 days old unless under special circumstances. Authorized returns are to be prepaid and will be subject to our inspection for damage or misuse before acceptance. Custom orders are not returnable. The only exceptions to this are based on our error per your written instructions.

Please phone us at 713-661-9222 (in Houston), toll free at 800-344-3524 or send an email to officemail@kronbergflag.com for return authorization.

PLEASE MAKE SURE THAT THE RETURN ADDRESS NOTES TO THE ATTENTION OF "RETURN DEPARTMENT".

Our return address

Kronberg's Flags and Flagpoles
ATTN: Returns Department
7106 Mapleridge
Houston, Texas 77081

Shipping and handling costs for return merchandise is the responsibility of the customer. We will not be responsible for any returned items that have not been received by us.For that reason, we recommend sending any packages back via UPS or another shipping/mailing service that offers tracking for your package.

Be sure to enclose a copy of your invoice with your postal mail request, or include your order number if requesting a return via email. Please note the reason for the return so that we may better service your needs in the future.

We cannot be responsible for return packages lost or damaged in shipment. The estimated refund time is 10 to 15 business days from the receipt date. Your refund will be issued in the same form as your payment. If you paid by check or cash, you will receive a refund check in the mail.

If the carrier damages your merchandise in shipment, save the box and the merchandise and notify us immediately at 800-344-3524. At that time we will file a claim with the carrier and arrange to have the damaged package picked and replaced immediately. Your account will reflect an outstanding balance for the replacement items, but credit will be issued when the return is received.

If your shipment is a flagpole, you must inspect the shipment before it is unloaded. If damage has occurred, you must decline the merchandise and it will be returned to our office for inspection and replacement. Upon receipt of the damaged merchandise, we will then ship out another flagpole to you. Failure to inspect the flagpole and to note any damage on the freight bill will void any responsibility by Kronberg's Flags and Flagpoles in the damage claim. Be aware that flagpoles cannot be exposed to rain or water while in the shipping tube and paper wrapping as this could cause potential staining of the flagpole.

RETURNS CHECKLIST

Include your name, address, daytime and evening phone numbers, and your e-mail address to receive a return confirmation, along with a copy of your Invoice (or Order Number if submitting your request via email) and Return Form (omit if submitting via email).

Indicate the quantity returned and the reason for your return.

If you have any questions about how to return an item or to verify your credit, please call our Customer Service Department toll free at 800-344-3524, 8:00am to 5:00pm CST Monday thru Friday or email us at officemail@kronbergflags.com