Shipping Policy

ORDERING

How soon will I receive my order?

Most orders are processed within 1 to 2 business days from receipt (Monday thru Friday only). Orders placed on Saturday and Sunday will be processed on the following Monday. Orders are processed and shipped on business days only (Monday thru Friday, excluding major holidays). Overnight shipping orders are usually shipped on the same day when the order is received by 10:00 am CST Monday thru Friday. Overnight shipping orders received after 10:00 am CST, or received on weekends/holidays, will be shipped the following business day. To calculate when your order will arrive, add 1 to 2 business days to the 1 to 5 business days it takes for UPS Ground to deliver your order, or 1 day for domestic overnight delivery. In most cases your order will arrive within 7 business days. Your order may arrive sooner, but please allow ample time for delivery. We ship via UPS and cannot ship to a P.O. Box address.

ORDER TRACKING

When you have completed placing your order you will be given an order reference number. Refer to this order number and your customer number for any questions concerning your order.

Can I split/ship my order to more than one address?

If you want to ship products to two different addresses, you need to place two separate orders.

Can I change my order?

You can't change your order after submitting it for processing. If you need to make changes to any orders placed on line, please call our office at 888-610-0434. You can return your order within 30 days of shipping date.

Can I cancel my order?

If you are online, you can cancel your order at anytime prior to shipment.

SHIPPING & HANDLING

Shipping is calculated by percentage of dollar amount of order.

There is a domestic overnight shipping surcharge of $26.00.

Orders to Hawaii and Alaska will be charged additional shipping after the order is placed. Orders to these two states must be sent via 2-day or overnight delivery.

If you are placing an online order for flagpoles, please note that shipping costs for flagpoles will not be added at the time of placing the order. They will be calculated separately and you will be informed within 24 hours in the working business days. To get an advance quote please use our Quote Sheet . In the comments section write in your product item number and shipping address.

SALES TAX

Orders shipped to Texas addresses will be charged sales tax of 8.25%.